Managed services
Your systems run, your teams stay on the business
24/7 managed operations, monitoring, patching, managed backups and L1 to L3 support, under written service commitments.
Introducing our Managed services offer
Running infrastructure takes constant vigilance. We take it on, with agreed procedures and response times.
You keep visibility: reports, regular reviews and a named contact.
Continuity
Permanent monitoring to detect and fix before there is an impact.
Predictability
A known scope, service levels and cost, agreed in advance.
Expertise
Engineers who know your environment, from first line to deep expertise.
What we take on
All or part of your operations, depending on your organisation.
- Managed servers, networks and platforms
- Monitoring and alert handling
- Operational and security upkeep
- Patch and update management
- Managed backups and restore testing
- Continuous monitoring, with on-call cover
- 24/7
One service model
The same methods, whatever scope you hand over.
A single desk
One entry point for requests, incidents and changes.
Written procedures
Every intervention follows a known, traceable runbook.
Measured commitments
Tracked SLAs and reports to steer the quality of service.
For every kind of organisation
A service fitted to your size and criticality.
Small IT teams
Operational backup without hiring an on-call team.
IT departments
Delegate the day-to-day to focus on your roadmap.
Critical environments
Round-the-clock cover for systems that cannot stop.
What we can do
Monitoring and managed operations
24/7 watch, alert qualification and incident handling.
Upkeep and patching
Planned updates, vulnerability management and preventive maintenance.
L1 to L3 support
First-line response through to technical expertise.
Commitments and security
Written commitments
Response and resolution times set in the contract, then tracked in reports.
Backups under control
Monitored execution and regular restore tests, so a problem is not discovered on the day of the incident.
Systems kept current
Security patches applied on an agreed calendar, with a rollback plan.
Getting started
Define the scope
List the systems to hand over. We propose a scope, service levels and a takeover schedule.
Frequently asked questions
Yes. The scope is defined system by system and can grow later.
Through regular reports and reviews with a dedicated contact, based on the contract's SLAs.
Yes, after an assessment that defines what we take over and on what terms.
On-call staff handle alerts under the agreed procedure, and you are informed according to severity.
Hand over your operations?
Describe your systems. We propose a clear scope and clear commitments.
Contact us